One Platform, Endless Opportunities

Author
By: Dental Product Shopper
8/17/2023

Henry Schein One's integrated technology brings the patient journey full circle

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It’s no secret that tens of thousands of dental practices have been leveraging Dentrix and Dentrix Ascend practice management software to collect patient data, streamline insurance claims, and balance their bottom lines. But over the years, what began as a way to ditch paper files has evolved into a robust dental ecosystem that supports the patient journey from start to finish.

 

While the software and technology that Henry Schein One offers to practices is vast and ever-evolving, in this article, we’ll break down the latest fully integrated solutions for practice marketing, dental analytics, and clinical care—all of which can be used with any practice management software.

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Keeping Chairs Full

 

You can’t provide an exceptional patient experience to an empty chair. When website design, search engine optimization (SEO), and patient engagement services are needed, many practices use Henry Schein One's patient experience products, including Sesame, which helped Dr. Elise Braxmeyer’s Beaverton, OR, practice receive over 100 new patient calls. With most patients using search engines to find a dentist in their area, Sesame’s link building and guided SEO services turned her outdated website into an engaging, mobile-optimized platform that now appears on the first page of a Google search.

 

“We finally got a mobile-friendly website with Sesame, and they were amazing to work with and affordable,” Dr. Braxmeyer said.

 

Similarly, Jennifer Butler, DDS, was struggling to stay competitive in her busy practice area near Houston, TX. With Sesame SEO services, social media marketing, and enhanced doctor profiles, the practice now sees 10 to 12 new patients a month. “We have seen 120 new patients this year who came directly from a search that led them to our website,” she said. “That has been a huge improvement for our practice."

 

Discovering New Opportunities

 

Designed to turn practice data into actionable insights, Jarvis Analytics collects data from the practice management system and other sources, and then presents it via real-time reports and dashboards. This empowers office managers to identify more revenue-enhancing opportunities—from hygiene recall and patient retention to case acceptance and collections.

 

“Jarvis allowed me to start looking at our cancellations in more detail to say, ‘Okay, what type of services or appointments are canceling the most,’ and we learned that about 70% of them were hygiene appointments,” said Wendy Smith, who works at a public health dental clinic in North Carolina. After drilling further into the data, she realized that most of these cancellations were recall visits. With that discovery came a successful solution: Instead of scheduling recalls 6 months out, put patients in a queue and contact them a month before they’re due to get them on the calendar.

 

“Our hygienist did not think her visits were the ones being canceled the most,” said Smith. “I was able to run the report and help her understand why I wanted to change the schedule. Even though Jarvis is a data analytics program, it helps me get buy-in from the staff and justify the changes we want to make.”

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Boosting Clinical Confidence

 

There’s a reason you put food in a preheated oven—it cooks faster. What if there was a way to “preheat” your X-rays?

 

“Every dentist out there knows the feeling of, ‘Is that really there?’ ‘Is it an artifact?’ ‘Should I open it up?’” said Dr. Jordan Reich, who recently started using Dentrix Detect AI in his Manhattan practice. Powered and manufactured by VideaHealth, it uses artificial intelligence (AI) to automatically enhance x-ray scans with AI-enabled caries detection and interproximal bone-level measurements.

 

“I use it as a preheat before I go into my exam rooms,” he shared. “If the computer is seeing something off the bat that I should be looking out for, I can have my antenna up a bit more than if I was just running through my day.”

 

Grateful to have access to a tool that gives him another set of eyes, Dr. Reich added, “Having an objective tool that's calibrated through math and science helps us feel more confident in our diagnosis, and when we feel confident, we're able to transmit that to our patients when we communicate with them,” he added.

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Another example of AI’s impact on clinical care is Dentrix Voice Perio. Powered by Bola AI, it’s a voice-to-text solution that enables chairside perio charting by simply speaking into a microphone.

 

“This new system is incredibly smart and responsive,” said Dr. Rick Hagstrom, owner of A Shop for Smiles in La Mesa, CA. “It makes our staff even more efficient and helps us complete our perio exams more quickly. That means we have extra time to connect with our patients, answer questions, and make sure they’re comfortable with their exam results."

 

The Bottom Line

 

Henry Schein One dental software and office technology put data at your fingertips to help you see more patients, find more revenue, and improve the patient experience.

 

 

 FOR MORE INFORMATION:

 

800.336.8749

henryscheinone.com