Henry Schein One: The Power of One
With unrivaled integrated dental technology expertise, Henry Schein One delivers advanced, market-leading software solutions that help practitioners provide better care to patients and communities across the globe
When you’re a leader, you’re expected to lead—and lead is exactly what Henry Schein One has done. The company’s mission is to be a driving force for products and services that ensure dental practitioners are well equipped to provide the best possible experience to patients worldwide.
True to its name, Henry Schein One provides management, patient communication, marketing, and offi ce IT solutions all under one global company and is largely responsible for launching a new era of integrated dental technology. Taking this “oneness” a step further, the company strongly believes in its “one platform” vision. This one platform means that with a singular, connected practice management system, offi ce tasks are simplified and automated, empowering dental teams to work smarter and faster. A fully integrated approach allows practices to deliver higher quality service at each stage of the patient experience and expand their patient base with greater ease.
Combining New York-based Henry Schein with California-based Internet Brands, the company is now a global leader and the largest dental software and services company in the world. Headquartered in American Fork, UT, and tucked in the shadows of the beautiful Wasatch Mountains, Henry Schein One employs more than 2,000 employees located in a dozen countries around the world. This global presence allows the company to identify and provide services that meet the unique needs of various global patient populations, as well as tailor its social responsibility and outreach efforts to best meet the needs of those populations.
“We believe when dental technology works together as one, more offi ce tasks are simplifi ed and automated so dental teams work smarter and faster, while improving each step of the patient experience.”
- Mike Baird, Chief Executive Officer, Henry Schein One
The Power of “One”
The company’s mission is to deliver one complete dental solution for business success and patient satisfaction. Henry Schein One’s business coaches and support teams are dedicated to helping dental practices maximize their use of technology by supplying them with tools to run and grow their business, while also enhancing patient care. With a host of innovative products and solutions designed to connect day-to-day operations into one system, Henry Schein One supports all dental specialties and segments, including the burgeoning dental service organization (DSO) segment. This wide array of solutions means there’s something for every practice, from small, family offices to multisite and specialty practices.
“We believe when dental technology works together as one, more office tasks are simplified and automated so dental teams work smarter and faster, while improving each step of the patient experience,” explained Mike Baird, Chief Executive Officer, Henry Schein One. “That’s why we come to work every day—to help dental teams be better managers and patients more loyal,” he continued.
Henry Schein One’s dedication to this goal is evident by an impressive list of awards and recognitions, including the 2020 Dental Townie Choice Awards, Dental Products Report’s Top 50 Products Award, Dental Product Shopper’s Readers’ Choice Award, and the Cellerant Best of Class Technology Award. Additionally, Fortune Magazine named Henry Schein, the parent company of Henry Schein One, one of the World’s Most Admired Companies.
Henry Schein One’s extensive line of solutions includes practice management systems, as well as tools that address revenue cycle management, patient relationship management, patient marketing, data analytics, business intelligence, office computers, networking and IT management systems, and coaching services.
Dentrix
An innovative dental practice management system, Dentrix combines technology with workflows to help integrate multiple daily office tasks, improve data flow and communication, and integrate more of your software solutions so that they can work together as one system. With Dentrix, you’ll find less time spent on office tasks and more time available for patient care and practice growth.
Dentrix Integrated eServices
Dentrix offers a host of features, beginning with Dentrix Imaging Center, which connects clinical and financial processes into one workflow and integrates a practice’s imaging hardware directly with the software. Dentrix Pay will improve cash flow with its convenient payment options while also protecting against lost payments. Dentrix eClaims can reduce the number of rejected insurance claims by first verifying that all components are included with the claims before they enter processing.
Dentrix Patient Engage automatically sends appointments and recare reminders, as well as builds and protects your practice’s reputation with surveys and practice newsletters. Dentrix reports such as Daily Huddle and Practice Advisor allow you to assess your practice health and take action to improve key areas.
“Workflow is faster, notes are easier, referring back to previous treatment is a breeze, and transferring records for referrals is a snap.”
- Todd Sarubin, DDS
There are currently more than 35,000 dental practices that use Dentrix for their business, clinical, and front office operations. One of these practices is Dr. Todd Sarubin’s Pikesville, MD, office. Since implementing Dentrix in his practice in 2014, Dr. Sarubin has seen a significant improvement in his clinical workflow as a direct result of using Dentrix.
“Workflow is faster, notes are easier, referring back to previous treatment is a breeze, and transferring records for referrals is a snap,” Dr. Sarubin shared.
Addressing the link between offi ce efficiency and better patient care, Dr. Sarubin added, “The more efficient you are with your software, the more time you have for your patients, and the happier they are going to be because your staff is not bogged down with the insanity of poor communications caused by software issues.”
Dentrix Ascend
The fastest-growing platform in the Henry Schein One portfolio, Dentrix Ascend is a cloud-based practice management system that’s tailored for dental businesses of any size. Whether your practice has 2 or 200 offices, Dentrix Ascend ensures data from multiple locations is centralized, and can be accessed over a variety of devices. Users with appropriate permissions can access the platform 24/7, and it eliminates time spent manually transferring patient images and records from one office to another.
Dentrix Ascend provides an intuitive, user-friendly interface and centralized data on one, easy-to-find screen, including patient insurance plans and customized reporting. Because it is browser-based, both Mac and PC computer systems will support Dentrix Ascend. For front office operations, practices can use Dentrix Ascend for online booking and appointment scheduling, including reminder emails and texts. Additionally, the system monitors insurance claims and includes a Patient Router feature that allows office staff to know the status and location of patients while they’re in the office.
“My favorite part about Dentrix Ascend is the progress notes and the chart. It’s easy for me to scroll down, filter out, and quickly see what’s been done by whom,” said Dr. Rachel Ryu, a general dentist at Dental Express, a dental service organization with 6 locations in the San Diego, CA, area. “Also, the images in Dentrix Ascend are easy to work with and manipulate, and I can increase the contrast or look for specific things in endo and perio.”
Dentrix Enterprise
DSOs, large-group practices, and community health centers (CHCs) can address complexity and find increased efficiencies with Dentrix Enterprise, a practice management system that helps standardize and automate operations and workflows across organizations.
“Our front desk and clinical processes are now extremely streamlined and efficient.”
- Jodi Klagos
Designed to bring organization and efficiency to managing staffs and patients in multiple locations, Dentrix Enterprise integrates accounting, front office operations, and clinical data into one, easily accessible system. Functions such as electronic claims processing, billing services, credit card processing, and electronic prescription services are part of the Dentrix Enterprise solution. In addition, Dentrix Enterprise has solutions for clinical data including patient records, treatment planning, charting and imaging, appointments, claims, inventory, and patient accounts and billing.
Jodi Klagos, Senior Operations Manager for First Choice Dental in Madison, WI, suggested her practice make the switch to Dentrix Enterprise more than 15 years ago and she’s never looked back. With 11 clinical locations and a central business office, Klagos makes it a priority to ensure day-to-day operations run efficiently.
“Our front desk and clinical processes are now extremely streamlined and efficient,” Klagos reports.
Demandforce
Henry Schein One’s Demandforce is an all-in-one integrated software solution that can elevate a practice’s patient communication plan. The system includes an automated marketing function that allows practices to reach out to patients who are due for routine or recommended services. Additionally, prebuilt email marketing templates are available as well as professionally designed email newsletters that can be regularly updated with promotions and seasonal content.
Appointment Reminder Software
Demandforce also includes templates for email appointment reminders, text alerts, and automated voice reminders so patients can receive friendly reminders about upcoming appointments. The appointment reminder software integrates seamlessly with any existing scheduling software already being used, and uses a two-way sync, so that patient confirmations areimmediately available to office staff.
A new add-on feature, Demandforce PhoneSight, utilizes Voice over Internet Protocol (VoIP). This integrated solution helps automate communication between a practice and its patients for a more cost-effective way to maintain strong patient relationships, saving time and improving efficiency.
Demandforce dental practices tend to generate more than half of their annual revenue from repeat patients, and an automated marketing system can ensure patients keep coming back for return visits.
Officite
First impressions are everything online, and Officite, from Henry Schein One, creates eye-catching websites built to increase web traffic. Over 8,000 practices across the country count on Officite websites to help communicate their unique value and services in order to make a distinctive and long-lasting impression on visitors.
Increase Online Visibility
Officite offers customers the ability to bundle their website with Search Engine Optimization (SEO), and PayPer-Click (PPC) solutions separately or together. Both solutions are structured to increase online visibility via search engine results. When PPC and SEO are combined effectively, they can ensure a practice’s website is highly visible to potential visitors, instead of being buried pages back in the results.
Additionally, Officite provides optional call tracking and reputation management features that allow practices to monitor online reviews in real time, protect against fraudulent reviews, and track their performance with Facebook likes and Twitter followers.
For practices in need of social media support, select Officite solutions packages include a Facebook page designed with custom colors and banners representing the unique elements of a practice. It also offers patients the ability to connect with a practice using social buttons. If optional content creation support is needed, Officite has a team of writers who can research, customize, and create blog posts unique to a practice. Officite also offers a vast patient education library, with over 1,900 articles, HD videos, and illustrations.
Lighthouse 360
Readers of Dental Product Shopper point to Lighthouse 360 as one of their most-loved software solutions and, with a score of 4.9 out of 5.0, it has one of the highest evaluation scores in the history of DPS. Lighthouse 360 includes key patient communication features such as Cancellation Fill-In, in which the system detects a last-minute opening and automatically helps find a patient to fill the empty slot. The software also includes TwoWay Texting and Patient FastTrack, which allows patients to register on their smartphones and eSign forms on their screen, reducing time and effort for office staff.
All-in-One Phone System
Lighthouse recently introduced PhoneSight, an all-in-one phone system that can help practices improve patient relationships and grow their business. Additionally, Lighthouse 360 can automatically collect and post positive reviews to Google, Facebook, and other major sites and send targeted emails to patients by grouping them in custom lists. Practices can gain insight into what their patients are thinking by reviewing patient responses on one centralized dashboard. The system also includes daily task lists to aid in front desk organization, treatment reminders, automatic appointments, paperless forms, and recall reminders—reducing no-shows by an average of 40%. On average, users saved 16.8 hours per week after switching to Lighthouse 360.
Patient Communication Tools
With an award-winning customer service team just a phone call or click away, Lighthouse 360 makes patient communication across multiple channels easy and effective, whether it’s managing last-minute cancellations, new-patient paperwork, case acceptance, or even recall challenges. According to recent client surveys, on average, Lighthouse 360 improved case acceptance by 16%, shortened recall time by 41%, saved 16 hours of front desk time per week, increased production by 30%, and improved dormant patient reactivation by 25%.
Jarvis Analytics
Ask successful business owners for their secret and they’ll likely point to the importance of analytics-driven decisions. Today, most practices rely on data mining and analysis to diagnose problems, strengthen decision-making, and improve performance. Having recently acquired Jarvis Analytics, Henry Schein One can now help practices manage these critical business components and improve nearly every aspect of their business management.
A Library of 50+ Specific KPIs
A leader in dental analytics and key performance indicator (KPI) dashboard solutions, Jarvis Analytics provides actionable insights to help dental practices improve efficiency, increase revenue, and maintain a high level of clinical excellence. With a library of more than 50 specific KPIs for office, doctor, hygiene, and specialty, Jarvis Analytics makes it easy to examine the data, identify your practice’s strengths and weaknesses, and understand their impact on your performance. For example, with Jarvis Analytics, you can use the dashboard to zero in on one particular performance metric and potentially cut what was originally a 30-minute task down to just 5 minutes— and the information is available in real time, with just a simple click.
“Our goal is to bring products together as a suite of end-to-end solutions that make life easier for the dentist. We have all the pieces to make that happen.”
- Mike Baird, Chief Executive Officer, Henry Schein One
Real-Time Insights
Jarvis Analytics allows practices to uncover hidden opportunities that can fuel practice growth, with popular modules such as Tx Miner, Dental Practice Potential, and Hygiene Recall. Front office tasks, such as reminders and workflows, can be automated to increase productivity. In addition, the system provides a seamless integration of data, with data from practice management systems, marketing, call logs, and payroll easily collected and analyzed. As an added benefit, you’ll find real-time insights without having to wait for end-of-day reports.
Dentrix Patient Engage
Looking to strengthen your relationships with patients, keep chairs full, and improve your practice’s online reputation? Dentrix Patient Engage
is an all-in-one solution for a connected patient experience. Patient Engage automatically sends appointment and recare reminders—and sends them in the method each patient prefers. With the Dentrix Hub dashboard, you can view the status of appointments and make sure patients arrive ready for treatment with customizable, procedure based reminders. Send automatic messages, such as birthday or holiday wishes, and special offers from your practice.
Online Reputation Tools
Dentrix Patient Engage includes a suite of tools designed to improve your communication with patients and improve your online reputation. Utilizing the reputation management and campaign studio features, your practice is able to build, extend, and protect its reputation with satisfaction surveys and online reviews. In addition, the Online Booking feature provides convenient self-scheduling and an online patient portal saves time for patients as well as office staff. A new add-on feature, Patient Engage PhoneSight, is a Voice over Internet Protocol (VoIP). This integrated solution helps automate communication between you and your patients for a more cost-effective way to maintain strong patient relationships, save your team time, and improve efficiency.
Sesame
Sesame offers digital solutions designed to promote efficiency and growth. Sesame builds communication strategies customized to match the needs and goals of each practice. With the goal of strengthening bonds with current patients and attracting prospective ones, Sesame Elite Websites are created for the dental industry and provide seamless functionality on all electronic devices plus increased patient engagement.
Sesame Patient Communications helps practices build a loyal community of patients with appointment reminders, online bill pay, secure messaging, and much more. For SEO support and growth, Sesame customers work with a dedicated team focused on improving a practice’s search-engine visibility, which helps to increase the number of new patients joining your practice, and positively impacts your practice’s ROI.
TechCentral
Whether you are building a new, state-of-the-art practice or simply updating your existing office computing technology, TechCentral by Henry Schein One makes your dental practice’s tech solutions easy and affordable. With all the advanced technology available to you, it’s important you have experience on your side. TechCentral is the trusted dental technology company for thousands of practices. Its team of professionals, including highly trained fi eld technicians, design engineers, and support staff, helps you succeed with your new technology from implementation and beyond.
It’s All in the Box
Simplify your life even more and let TechCentral help eliminate your dental office IT stress with a fully managed and maintained all-on-one network infrastructure. With Omnicore, an all-in-one computer “network in a box,” you get all essential network IT hardware, services, and support for one low monthly cost.
Ortho2
A standard in practice management software for nearly 40 years, Ortho2 Edge Cloud provides premium practice management, imaging, and communication solutions for orthodontic practices. With Edge Cloud, Ortho2’s cloud-based solution, you’ll have private cloud computing, comprehensive management, workflows, imaging, patient reminders, education animations, morphing, cephalometric tracing, doctor and patient apps, and a pediatric dentistry module. Additionally, with the Ortho2 Treatment Hub, you’ll be able to view x-rays, modify treatment and notes, and use features such as digital charting and an interactive tooth chart.
PBS Endo
Designed to exceed the needs of today’s endodontic practices, PBS Endo is a modern practice management software with individual and multilocation capabilities. PBS Endo offers a streamlined clinical flow, referral reports and tracking, an exclusive EndoChart, and digital patient forms that deposit patient data directly into the database. PBS Endo is known for ease of use and outstanding support, and is written with the latest programming tools for the computers and networks of today and tomorrow, to provide speed, stability, and security.
OMSVision
Oral and maxillofacial surgeons will find state-of-the-art clinical tools for maximum patient care with OMSVision. The software replaces paper charts with electronic records and includes vitalsigns monitoring, complete implant case history, legally binding narratives, automatic medical/dental cross-coding, and treatment planning tools. It stores digital images in a central database, and integrates with major digital radiography systems, vital-signs monitors, and iCAT systems. OMSVision also provides a host of front office features, including a customizable appointment book, insurance benefit tracking, virtual scan forms, electronic billing and claim submission, electronic explanation of benefits line-item postings, accounts receivable tracking, streamlined patient check-in, and an in-office status screen.
EndoVision
Specifically designed for endodontists, EndoVision is an all-inone practice management software designed to simplify operations with built-in clinical tools, patient workfl ows, and streamlined reporting. With EndoVision, you can create, validate, and send electronic claims quickly and easily, reducing the number of rejected claims so you can get paid faster. EndoVision also features digital RapidPost forms, so that codes appear quickly in patient records. The software provides accounts receivable summaries and aging and collections reports, along with comprehensive treatment planning tools. Practices with multiple locations can easily share patient information, digital images, and clinical notes. With one centralized database you can manage your KPIs, run production reports in real time, and monitor the financial health of your practice.
PerioVision
Periodontists will find a customizable, all-in-one practice management software with PerioVision, which allows practices to easily create, validate, and send electronic claims. With RapidPost forms, codes appear quickly in patient records. PerioVision helps office staff stay on top of collections with accounts receivable summaries and aging and collections reports. The software allows payments to be tracked and overdue balances can be prioritized. There’s also comprehensive treatment planning tools that post directly into the patient record. Clinical notes, digital images, and other patient information can be shared across multiple practice locations. In addition, with a centralized database, practices can manage KPIs, run production reports in real time, and monitor the fi nancial health of their practice.
