Protecting the Practice from Equipment Failure
Manufacturer-trained technicians deliver personalized service for handpieces and small equipment to keep the practice up and running smoothly
Here are 3 facts about dental handpieces: 1) Almost every practice relies on them throughout the day. 2) They break—whether it's a vibration or squeal, a bur slip, or lost power, your procedure has been interrupted. 3) Repairing them doesn’t need to be difficult. In fact, it can be really easy if you leave it to the experts at Henry Schein ProRepair.
The new ProRepair Digital Handpiece Repair Portal allows dental professionals to submit repair requests in 3 easy steps: Log in, select the handpiece in need of repair, and check out. The intuitive portal provides upfront pricing and fast turnaround times, along with real-time tracking of the repair status.
“An unexpected equipment breakdown can cause lost practice revenue and weakened patient confi dence...”
Boon Quah, Henry Schein ProRepair
“The portal accelerates turnaround times, simplifies the process, and provides transparency to make the overall experience better for the customer,” said Boon Quah, General Manager, Service & Solutions, Henry Schein ProRepair. He noted that the ProRepair team of expert technicians is manufacturer-trained with over 100 years of combined handpiece repair experience and over 1 million handpieces repaired.
Keeping the Practice Up and Running
Beyond handpieces, ProRepair can be relied on for services focused on the maintenance and repair of small equipment throughout the practice.
“We understand that today’s practitioners operate in a highly competitive marketplace with a patient population that has access to a wide choice of providers,” said Quah. “An unexpected equipment breakdown can cause lost practice revenue and weakened patient confidence when appointments are canceled with short notice.”
To keep your equipment up and running, Henry Schein's in-office equipment services provide personalized, rapid responses from highly trained technicians and preventative equipment health checks, as well as expert setup, installation, and integration of newly purchased solutions.
Of course, the best way to solve problems is to prevent them from happening in the first place. With the Equipment Protection System, powered by Henry Schein ServiceFirst, technical advisers use a real-time dashboard to monitor how critical practice equipment is performing—including monitoring for water leaks in the mechanical room—and proactively alerting the practice to any potential problems. From there, they remotely troubleshoot the issue with a practice team member and, if necessary, schedule an onsite visit.
“Equipment failure in a practice can cause loss of revenue and a negative patient experience if appointments need to be postponed or canceled,” said Michele Filiault, Vice President, Service Solutions, Henry Schein Dental. “When a practice is protected with the Henry Schein ServiceFirst Equipment Protection System, these costly disruptions can often be avoided. Smart technology and a team of expert technicians trained in major dental equipment help uncover potential problems before they occur.”
