I decided to invest in a milling unit during the height of the COVID-19 pandemic, and at the time, some manufacturers' idea of installation was dropping the equipment off and doing training over the phone. Needless to say, that wasn’t going to work for me! It became really important not only to have someone come out and install the mill but to provide good customer support on the backend. I wasn’t interested in getting a ton of help and support in the beginning only for it to drop off once the sales process wrapped up.
Service with a Smile
From a customer service standpoint, Axsys has provided one of the best experiences I’ve had with any dental product I’ve purchased, especially when you factor in the cost. I needed a lot of handholding with my Versamill early on—and sometimes I still do—but there’s comfort in knowing the support team is just a phone call away. I always get a call back that same day and the issue is solved.
Their customer service is extraordinary. On top of that, the system is very user-friendly and easy to work with. We do a fair number of implants in our office, so I’m milling custom abutments and crowns using every material in the book—from titanium and zirconia to lithium disilicate and PMMA.
Go Big or Go Home
The capabilities I have now with this mill have simply transformed my practice. Right out of the gate, I would say I was pretty ambitious with what I started milling. I’m not one of those people who buys something and starts out slow. Based on the needs that I had, I just jumped right in and started tackling full-arch cases. That’s where Axsys’ customer support was a huge asset.
Cut Costs—Not Corners
When it comes to the rising costs of doing dentistry, it can be tempting to cut corners to try and save some money. I don’t need to worry about that because I’m literally able to do everything in-house for my patients. For example, instead of using a stock abutment on an implant for a patient, every implant in my office gets a custom abutment because it’s going to yield a better result.
I have a friend who practices not far from me looking into milling to help cut down on his lab bills, which can be upward of $30,000 to $40,000 a month. The Versamill has totally eliminated this cost for me. It allows me to keep my overhead very low on these procedures while also giving my patients an incredible result. We have to give great results to our patients, and this mill has allowed me to do that while taking my practice to the next level.
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