American Fork, Utah – Henry Schein One announced a new era of dental practice management during the 2025 Chicago Midwinter Meeting. With its continued momentum toward the most connected platform, the company is enhancing security, driving innovation, and creating automated synergies for common dental workflows.
"The industry is hungry for what we have to offer," said Brian Weatherly, Chief Executive Officer, Henry Schein One. “We're aiming to revolutionize dentistry by making technology invisible, completely automating processes like revenue cycle management and patient flow. Our goal is to free up clinicians and their teams to focus on patient care. We envision practices operating with effortless efficiency, freeing doctors to rediscover the joy of their work and dedicate more time to what they love.”
Reliable Support and Security
Over the past year, Henry Schein One has focused on improving its services, performance, and reliability. The company now has an average support call response time of just 90 seconds, with 98% of customers rating their experience as good or excellent. This commitment to support extends to minimizing stability and security risks associated with outdated software. The Company will soon offer an enhanced support plan for its on-site platform (Dentrix), featuring regular, automatic upgrades to the latest versions.
“I don’t ever want to use old technology when more efficient, secure options are available,” said Tamara Whitley, Co-Owner and Practice Administrator of Whitley Family Dental in Dallas, TX. “Consumers today understand the value of regular updates – just look at how much we rely on updated apps on our smart phones. For our practice, automatic platform upgrades are essential to maximize our technology investment, protect our critical data, and deliver the best possible care to our patients.”
Future-Ready Innovation
Henry Schein One is driving innovation through native applications like Detect AI powered by VideaHealth and Voice Perio powered by Bola AI, with its API Exchange, and through partnerships like Reserve with Google.
“Integrating with the API Exchange transformed our solution by streamlining scheduling workflows, reducing manual input errors, and optimizing treatment planning,” said Dr. Kwane Watson, DDS, Co-founder and CEO of Kare Mobile in Louisville, KY. “With real-time data synchronization, our AI-driven system can now intelligently coordinate patient sequencing, factor in regional cost variances, and automate appointment booking with unprecedented efficiency. This integration has not only improved operational accuracy but also enhanced the patient experience by providing seamless, data-driven scheduling solutions.”
Booking-to-Billing Efficiency
A true connected platform must create automated synergies between common dental workflows. To address this, Henry Schein One is streamlining the entire patient intake process, from booking to check-in to payment. Quick and easy ID and insurance card scanning automatically populate the patient record, while automated eligibility verification ensures accurate coverage information. Integrated clinical imaging workflows further enhance efficiency by automatically linking images and CDT codes, significantly reducing claim denials and improving billing accuracy.
"We’ve had an 80% decrease in claims denials because the platform automatically codes all images with CDT codes to speed insurance processing,” said Dr. Rick Hagstrom, DDS, Owner of A Shop for Smiles in La Mesa, CA. "The process takes the guesswork and hassle out of insurance billing, so my team can devote more time to creating the best possible experience for our patients."
This streamlined efficiency extends to financial management as well. Integrated payment processing through partners like Worldpay ensures accurate financial records with direct ledger write-back, minimizing fraud and embezzlement risks, while saving hours.
About Henry Schein One
Henry Schein One, a leader in dental software, empowers dentists to focus on patient care, ensuring practice success. With its simple and integrated software, practices are finally more seamless, more efficient, and more profitable—meaning patients and practitioners are happier. With comprehensive solutions: demand generation, patient experience, practice management, revenue management, dental analytics, and clinical workflow, dental practices will be running smoother than ever before. Henry Schein One, LLC, is a joint venture between Henry Schein, Inc. (Nasdaq: HSIC) and Internet Brands. The company’s portfolio of leading brands includes Dentrix®, Dentrix Ascend®, Jarvis Analytics™, TechCentral™, Lighthouse, and DentalPlans.com®, along with solutions offered through international companies, including Dentally and Software of Excellence, among others. For a full list of our brands, please visit our website or connect with us on LinkedIn.
