Lighthouse 360: Enhance Practice Efficiency

Author
4/2/2020

HENRY SCHEIN ONE

Lighthouse 360

Automated, dental-specific patient communication software enhances practice efficiency

Recent advances in the ways we communicate—texts, tweets, emails, and beyond—are helping businesses reach consumers more easily and market their services more effectively. But rather than a one-size-fits-all approach, each profession should have a field-specifi c solution with exclusive features to help individual businesses thrive.

An intuitive patient communication software, Lighthouse 360 was created specifically for dentistry. In fact, the software was developed in a real practice and optimized to solve the needs of both front desk teams and the overall business. Lighthouse 360 offers sophisticated patient outreach, scheduling, and communication tools that tackle key dental practice challenges like recall time, case acceptance, last-minute cancellations, and more.

One dental-focused feature, the recall system, prompts a strategic series of exchanges that ensures patients return for their next appointment. The messages patients receive can be customized by appointment type and according to each patient’s unique recall frequency. Dental staff also can send out automated treatment plan reminders, as well as special patient instructions, such as for premedication or sedation. Other flagship features include automated appointment confirmations, cancellation fill-in, paperless registration, and two-way texting between staff and patients.

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Real Dental Expertise

With Lighthouse 360, clear lines of communication aren’t only found between doctors and patients. The software’s customer service team is accessible by phone or email to help practices work through any challenges that arise. With more than 100 years of combined dental experience among employees—including many who have firsthand experience working in dental offices— Lighthouse 360 is positioned to seamlessly partner with practices and provide support from a place of understanding.

Bridgeton, NJ, office manager Sandy Syring shared that since acquiring Lighthouse 360, patient communication in her practice has never been more efficient. “The customer service is great,” she added. “The team has addressed any problems we’ve had quickly and efficiently. That said, we haven’t had many problems at all!”

Lighthouse 360 By the Numbers:

•Shorten recall time by 41%
•Save 16 hours of front desk time per week
•Improve case acceptance by 16%
•Improve dormant patient reactivation by 25%
•Increase production by 40%

Lighthouse 360 Customer Service Team members