Lighthouse: Championing Small Business for Almost 20 Years
Patient communication software that supports your practice from every angle
Efficiently managing a dental practice requires the right people and the right tools. With these 2 critical elements in place, you can keep your schedule full, run your practice efficiently, and build strong relationships with your patients. Lighthouse 360 has worked exclusively with dentists since its founding in 2002, automating their daily patient interactions and office routines to improve practice efficiency and business results. It now serves more than 11,000 dental practices with its award-winning software, helping them increase production by an average of 30%, save an estimated 16 hours per week, and eliminate an average of 7 hours of weekly phone time for the front desk staff.
Lighthouse 360’s patient relationship management platform works alongside your practice management program to aid patient communication—via email, text, and automated phone calls—about appointment confirmations, recall reminders, unscheduled follow-ups, online reviews, and unscheduled treatment. The team at Lighthouse 360 recognizes that no 2 practices are exactly alike and that each will have unique needs. That’s why the platform is fully customizable so you can configure it to your specific preferences.
The dental industry and users continue to recognize the benefits of Lighthouse 360 software. In user surveys, 90% reported that it has increased their practice’s efficiency. And Dental Product Shopper evaluators rated Lighthouse 360 so highly that it received a Best Product designation.
Over the years that Lighthouse 360 has been serving dentists, the team behind the platform has continued to develop enhancements. For example, Patient FastTrack, Fill-In, Treatment Plan Reminders, and PhoneSight all address communication needs that improve patient engagement.
Patient FastTrack
Patient registration using paper forms in the office can create a bottleneck, and during the pandemic might even be a health hazard. Lighthouse 360’s Patient FastTrack tool lets patients register, complete, and e-sign health forms on their smart phones in just a few minutes. To start the registration process, Patient FastTrack sends a friendly text message to patients, prompting them to register and sign documents.
The system uses secure, HIPAA-compliant e-forms and disclosures that are delivered directly to your Lighthouse 360 portal. Patient FastTrack also includes the ADArecommended COVID-19 screener, which includes the information you need to ensure patients are healthy when they come to your practice.
Using this approach allows patients to complete the registration process in advance and saves your team time and effort, which are both better spent with patients in the office.
Fill-In
Appointment cancellations can create havoc in a busy dental practice. The groundbreaking Fill-In tool addresses this challenge by automatically searching for and detecting last-minute recall cancellations in the calendar and then notifying the front desk team. When the team member clicks the “send text” icon, Fill-In identifies a group of targeted patients likely to want an immediate appointment and then sends an automated text offering them an open appointment time. When a patient replies “yes,” Fill-In notifies the front desk team member right in the Lighthouse 360 portal. The result is a full schedule for the practice and patients who appreciate the opportunity for an immediate appointment.
Treatment Plan Reminders
Lighthouse 360 designed Treatment Plan Reminders as an easy way to follow up with patients who have unscheduled treatment and help motivate them to get their next appointment on the calendar. The goal is to help increase case acceptance and production, as well as save time. It also helps customize patient messages using email, letters, and postcards as appropriate. When treatment is scheduled, the system turns off the reminder automatically.
PhoneSight
Frequent phone calls can be a major distraction and interruption in any dental practice. Lighthouse 360 created the PhoneSight add-on to help dental practices communicate more efficiently and ensure a good patient experience.
The solution connects the phone system with your practice management software, turning it into a smartphone that matches incoming calls with patients. When a call comes in, a popup window appears on the computer screen with patient information so you can immediately see upcoming or needed appointments.
PhoneSight features allow practices to create customized greetings, choose hold music and menus, save time with auto attendants that route calls to the right person, and answer calls outside of the office.
