Lighthouse 360

DPS readers choose Lighthouse 360 for its integrated, easy-to-use scheduling tools and streamlined patient communication features, all of which help the front office manage everyday operations

Just as sports teams cannot win without the guidance of a coach, dental practices cannot run smoothly without an organized, well-functioning front office. But balancing patient appointments with doctors' schedules, all while communicating key information to patients, can be a tall order on a busy workday. An intuitive and easy-to-use patient communication software, Lighthouse 360 simplifies administrative operations by serving as the practice's central hub, which, in turn, keeps back-office schedules running smoothly.

“From answering the first phone call of the day to making sure the schedule provides adequate time for procedures, the front office takes care of all the moving parts, which helps the clinical team flow through procedures more efficiently,” said office manager and hygienist Jenna Hebert, who works at Marsh Family Dental in Danvers, MA.

Hebert's practice began using Lighthouse about 2 years ago, and the team quickly noticed how the all-in-one system transformed the way the front office confirms appointments, organizes data, manages the practice’s online presence, and more—increasing practice growth and success.

Administrative Innovation

Integrated into an office's existing practice management software, Lighthouse 360 offers a variety of tools that help dental teams streamline tasks and prioritize patient care. A Cancellation Fill-In feature, for example, automatically detects last-minute cancellations and attempts to find a patient to fill the opening, while Patient FastTrack allows patients new to the practice to fill out registration forms, provide medical histories, and answer questionnaires on their smartphone prior to their appointment. And the Front Desk Task List provides smart recommendations for completing administrative tasks—keeping the front office team organized and on top of their responsibilities.

“Lighthouse 360 automatically sends virtual appointment reminders, which helps us reduce the paper waste from writing out cards and saves us time,” noted Hebert, adding that she also uses the Two-Way Texting feature and enjoys connecting with patients and sharing appointment details through customized messages. “Having a great system like Lighthouse to help handle the load of time-consuming tasks frees the office up so we can perform other important jobs,” she concluded.

Visit lh360.com/features to learn more.

By the Numbers...

• 92% of Lighthouse practices saw increased monthly practice production, at an average increase of 30%
• 94% experienced reduced recall time, with an average decrease of 41%
• 80% reported that Lighthouse increased the overall happiness of practice staff
• 90% observed an increase in the practice’s efficiency

*Survey of Lighthouse 360 clients

 

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