Opening Doors and Lines of Communication
Lighthouse 360 offers customizable patient communication tools to reconnect with your existing patients and build relationships with new ones
As dental practices adopt new infection control protocols and administrative routines to meet the needs of a post-COVID healthcare environment, they also must adjust how they communicate with both new and existing patients. An efficient communication system not only encourages patients to choose your practice or return to it for dental treatment—it also makes them aware of any policy changes, updated hours of operation, and measures being taken to guarantee their safety while in your care.
Featuring optimized outreach tools specifically designed for the dental industry, Lighthouse 360 allows practices to digitally connect with their patient base. An intuitive, all-in-one patient communication software, it integrates seamlessly with an office’s existing practice management system to improve key processes like new patient registration, cancellation notifications, appointment reminders, and more.
Reopen Without Risk
Lighthouse’s customizable features help practices demonstrate their unique services and dedication to patient satisfaction and safety. Patient FastTrack, for example, eliminates waiting room frustration and social distancing concerns by sending patients a link to fi ll out registration forms right from their smartphones—simplifying the process for both patients and front desk staff.
Rosie Mireles, an assistant office administrator at Star City Dental in El Paso, TX, loves how Patient FastTrack expedites her office’s new patient registration process and appointment flow, streamlines workflows for the entire dental team, and minimizes patient tension caused by long waiting periods. “Patients love the fact that there is no paperwork for them to fill out when they arrive at the office and that they are seen within minutes of their arrival time,” she explained.
Another outreach feature, Two-Way Texting, allows team members to chat in real time with patients about appointment concerns, treatment questions, medical histories, and more. If it is a patient’s first visit since the office reopened, Lighthouse can help ease their concerns by communicating new infection control protocols prior to their appointment and sending clear, concise messages about what to expect when they arrive and during their treatment.
Visit www.lh360.com/covid-19 to create your virtual waiting room with Lighthouse 360.
Prep for Appointments with Lighthouse Tools
1. Edit automated emails to include a link to your practice’s online forms and a note to call the office if the patient has any unusual symptoms before coming in
2. Explain virtual waiting room protocols via Two-Way Texting
3. Ensure Patient FastTrack is available and contact the Lighthouse Customer Support Team to add a COVID-19 screener
