Lighthouse 360
Intuitive patient communicaton software streamlines patient appointment confirmations, keeps practice schedules full, and saves valuable staff time
Getting patients in the door is a challenge without an efficient communication system to help maintain doctor-patient ties. To combat this challenge, Lighthouse 360, a Henry Schein One service, sends automated patient confirmations straight to dentists’ practice management software, expertly organizes appointment data, and keeps practice schedules full. In this article, Salomon Maya, DMD, reveals how using Lighthouse 360 has made life easier for the entire dental team.
Years ago, our dental office relied on phone calls, email, and snail mail to reach patients. The biggest issue back then was dealing with no-show appointments. Our staff used to spend hours every day trying to contact patients and confirm appointments, and more often than not, the time slot would end up being lost.
Since adding Lighthouse 360 to our practice workflow, we’ve virtually eliminated no-shows. The system automatically detects last-minute cancellations and then reaches out to patients to refill the opening, which saves time for our staff and avoids empty chairs.
An All-in-One Service
For our office, the most useful Lighthouse 360 feature is automated appointment confirmation. Not only do patients receive automated reminders about their upcoming appointments via email, text, and automated phone calls, but Lighthouse 360 automatically sends these confirmations directly to our practice management system.
The treatment plan feature, which sends reminders to patients who need to return for recommended procedures, also has been helpful. And the ability to post positive reviews from our current patients helps encourage prospective patients to make an appointment with our practice.
Using Lighthouse 360 is the equivalent of having another employee on staff—one that always shows up and gets the job done, day in and day out. From clinical to administrative tasks, the software has made everyone’s job in the office much more manageable and enjoyable.
A New, Paperless Registration Process
Lighthouse 360’s Patient FastTrack feature streamlines new-patient registration by sending a friendly text prompting new patients to complete and e-sign documents via their mobile devices. What's more, the popular feature recently launched several exciting enhancements, including:
• Customizable Questions
• Editable Patient Agreements
• PMS Autofill
• Improved Patient Forms
Salomon Maya, DMD
A San Fernando Valley native, Dr. Maya graduated from Temple University in Philadelphia, PA, where he received extensive dentistry training. Dr. Maya also has completed advanced training in cosmetic dentistry at a variety of postdoctoral programs. He is a member of the American Dental Association and keeps up diligently on the latest trends and continuing dental education.
